Privacy policy

Who we are

Synilogic Tech Private Limited operates ShubhVyapar. Registered office: 2nd Floor, Krishna Mobile Gallery, Rawatbhata Road, in front of Pillar No. 24, Ballabhbari, Gumanpura, Kota, Rajasthan 324007. Privacy and support contact: synilogicteam@gmail.com. Grievance contact: Synilogic Tech, synilogicteam@gmail.com, 7690018999.

What we collect

Depending on how you use the service, we process:

• Account data: name, email address, an optional phone number, and your password, which we store only as a salted hash (scrypt), never in readable form. If you turn on two-factor authentication we store the secret needed to check your codes, encrypted.
• Workspace and billing details you enter: business legal name, address, GSTIN, plan and invoice history.
• Business records you create in your workspace, such as customers, suppliers, products, invoices, bills, payments, expenses, bank entries, journals and reports, and files you upload.
• Security and device data: your IP address, the browser or app name, and the time of each sign-in and active session, used to show your sign-in history and to detect misuse. The mobile app also keeps your sign-in tokens in the device’s secure storage (on Android, the Android Keystore).
• Support and messages: tickets, replies, notes and attachments you send us, and messages sent through the contact form.
• Notification data: if you allow push notifications, a device token so we can deliver them; and a log of the emails, SMS and push messages we sent you.

The Admin mobile app

The ShubhVyapar Admin app is an Android app for ShubhVyapar platform staff only; an account without console access cannot use it. It connects only to our servers over HTTPS and asks for no device permissions beyond internet access. It does not contain advertising, analytics or crash-reporting software from third parties. Staff pick files (for example, a ticket attachment) with the system file picker, and the app reads only the file they choose. The app stores its sign-in tokens in secure storage and its theme and server address in ordinary app storage on the device.

Why we use it

To provide, secure and support the service; to bill you and issue GST invoices; to send transactional messages (sign-in codes, invoices, security alerts); to prevent fraud and abuse; and to meet legal obligations such as tax record-keeping. Optional product emails can be turned off in notification settings. We do not use personal data for advertising and we do not sell it.

Sharing

We share personal data only with service providers that help us run the service, under terms that limit their use of it, or where the law requires. Each provider receives only what its purpose needs:

• Fast2SMS (SMS): the recipient’s mobile number and the message text or sign-in code we send.
• Firebase Cloud Messaging (push notifications): the device token and the title and text of the notification, with any link included in it.
• Razorpay and Cashfree (subscription payments): the payment amount and our reference, and the payer’s name and email (Cashfree also receives a customer ID and a phone number where available), so that the payment can be created. Card and UPI details are entered on the payment provider’s page and are not stored by us.
• Hostinger (hosting): runs the servers of the main ShubhVyapar application, so the data you put into the service is stored and processed on them.
• Gmail (Google) (email): the recipient’s email address and the content of the emails we send, such as sign-in codes, invoices and notices.
• File storage: [File-storage provider and location - to be confirmed]
• Authorities, courts or professional advisers where required by law or to protect rights.

Staff access

Access to customer workspace data by ShubhVyapar platform staff is restricted to Admin access. Only authorised platform staff can open the staff console, and what each person can do is limited by their role. Privileged actions are recorded in audit logs.

Retention

We keep your account and workspace data while your account is active. Financial and audit records are kept as required by law and to preserve the integrity of your books, so they are not edited or removed on request. Some operational data is removed automatically after a fixed period:

• Sign-in sessions: 30 days after they expire.
• Notification delivery logs: 90 days. In-app notifications: 180 days.
• Webhook delivery logs: 30 days. Background job and system event records: 7 to 14 days, depending on the type of record.
• Encrypted database backups: the 14 most recent copies are kept, so deleted data can remain in a backup until it is replaced.

Security

Data is encrypted in transit with HTTPS. Access is checked on our servers for every request and limited to the workspace and role of the signed-in person. Stored secrets such as two-factor secrets are encrypted, sign-in attempts are rate limited and accounts lock after repeated failures, and security-relevant actions are written to audit logs. No system is perfectly secure; tell us at once if you suspect a problem.

Your rights and account deletion

You can access and correct your profile in the app. You can also ask us to erase your personal data, withdraw consent for optional processing, request a copy of your data, or nominate someone to exercise your rights.

There is no automatic "delete account" feature in the app yet. To ask for your account or personal data to be deleted, follow the steps on our account and data deletion page. We may ask you to confirm your identity, and records we must keep by law (such as invoices and audit logs) are retained instead of erased. Mobile app staff access is removed by a platform administrator; that is separate from deleting the underlying account.

• Account and data deletion

Children

ShubhVyapar is a business tool for adults. It is not directed at children and we do not knowingly collect their data.

Changes and contact

We will update this page when our practices change and give reasonable notice of material changes. Questions or complaints: synilogicteam@gmail.com, grievance contact Synilogic Tech on 7690018999, or write to Synilogic Tech Private Limited, 2nd Floor, Krishna Mobile Gallery, Rawatbhata Road, in front of Pillar No. 24, Ballabhbari, Gumanpura, Kota, Rajasthan 324007.

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